Command Center Operator - Kano at EHA Clinics

Job Title: Command Center Operator - Kano at EHA Clinics

Date Posted: 2nd December, 2025.

Expiry Date: N/A

About the Job

The command center unit provides overall customer service/support services and serve as a central point of contact in delivering exceptional customer service in patient's care satisfaction critical to achieving organisation's mission through compassionate and efficient communication hub connecting patients and care providers with the care and resources they need ensuring every interaction leaves a positive impact.

The command center operator executes customer support functions and provides exceptional customer service critical to EHA Clinics, facilitate access to healthcare services, information and resources through collaboration, innovation, and a dedication to excellence, aiming to enhance the patient's experience, foster trust and contribute to the overall well-being of EHA Clinics esteemed clients.

Your Job Description

Duties and Responsibilities

Provide General Support

Purpose

Provide technical support to clinic staff and projects. Maintain confidentiality of collected information. Alert the supervisor to any special concerns of members or users.

Respond to telephone calls, emails, and personnel requests for technical support.
Record customer data on Odoo.
Log appointments and raise tickets on Odoo as required.
Collect caller records and family member contact information.

Exchange Engagement

Practice proper handover with incoming operators before logging off after each shift.
Respond to telephone calls, emails, and personnel requests for technical support.
Ensure calls are picked up promptly and maintain average talk time.
Perform other duties as required to ensure customer satisfaction.

Present Delivery

Document, track, and monitor reported issues to ensure timely resolution.
Perform job functions using instructions and pre-established guidelines.

The Job Requirements

TARGETED SPECIALIZED KNOWLEDGE

2–3 years’ relevant customer service experience.
BSc/HND in a relevant course from a reputable institution.
Knowledge of commonly used concepts, practices, and procedures within a help desk setup.

Remuneration

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Key Areas of Note

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, and reading journals.
Research unusual symptoms and treatment options through consultation with physicians and other medical specialists.

Key Skills and Attributes

Computer literacy.
Excellent communication and customer service skills.
Caring, compassionate, dedicated, and professional attitude.
Ability to work under pressure.
Humane, empathetic, and supportive bedside manner.
Leadership and teamwork skills.
Problem-solving ability and initiative.
Time management and organizational skills.
Attention to detail.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but may become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.