Virtual Banker, Africa China Banking (ACB) at Standard Bank Group
Job Title: Virtual Banker, Africa China Banking (ACB) at Standard Bank Group
Date Posted: 15th November, 2025.
Expiry Date: N/A
About the Job
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Exploring Possibilities
Technical Competencies:
Banking Process & Procedures
Customer Understanding (Consumer Banking)
Product Knowledge (Consumer Banking)
Active Listening
Query Resolution
Your Job Description
Job Description:
To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
The Job Requirements
Qualifications
B.Sc in Social Science or related field
Masters and professional certifications can be an added advantage
Experience
Mandarin speaking
1–3 years of experience in Operations, Channel, Call Centre, Helpdesk-Service, Support, Project Implementation, and management
Experience in telecommunications support
Understanding of Stanbic IBTC’s products and services
Conceptual and practical knowledge of credit procedures, policies, and standards
Computer literacy, particularly with Microsoft Word, Excel, and PowerPoint
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