Administrative Assistant at Reliance Family Clinics at Reliance Health
Administrative Assistant Job Description
The administrative assistant will serve as a friendly face for a clinic
that strives to treat every patient as a VIP. The successful candidate
will be friendly, engaging, and helpful with strong communication
skills.
Responsibilities
Schedule clients and patients for appointments, health education
sessions, and on-site events while demonstrating politeness,
courtesy, and professionalism.
Triage patients in need of medical assistance and alert medical
staff.
Organize transportation as needed by the medical and non-medical
team.
Use computer systems to accurately document, locate, modify, and
retrieve data, including patient data, claims, invoices, and stock
keeping.
Receive and respond to routine and urgent requests for assistance
from and for patients, families, staff, and others via tickets,
phone, SMS, social media, and emails.
Maintain key organizational documents in soft and hard copies
immaculately in adherence to filing systems.
Demonstrate effective telephone and email communication
techniques/etiquette.
Document and invoice customers as applicable, follow up on payments,
and manage petty cash records transparently.
Securely and confidentially collect, retrieve, and share patient
records and enter data for medical or administrative reporting.
Requirements
Minimum of BSc/HND in a related field.
Similar experience in a role related to front desk work, customer
service, and administrative skills, particularly in a healthcare
field, is a plus.
Computer skills and ability to navigate Microsoft Office tools
including Word, Excel, and Outlook.
Excellent problem-solving, conflict resolution, and customer service
skills.
Excellent verbal and written communication skills.
Highly organized, detail-oriented, self-directed, and goal-driven.
Experience with bookkeeping and basic accounting processes is a
plus.
Comfortable working 8 AM - 8 PM shifts on weekdays and on weekends
when on shift.
Benefits
Work alongside & learn from best-in-class talent.
Join a market leader within the insurance space.
Attractive salary & benefits.
Fantastic work culture.
Work and learn from some of the best in the industry.