Harness the power of customer feedback to drive transformative insights, enhancing customer experience and informing operational excellence. Through data-driven decision making, collaboration, and knowledge-sharing: empower the organization to make informed decisions that foster a customer-centric culture and drive continuous improvement.
Your Job Description
Lead cross-functional collaboration to align feedback insights with internal objectives.
Ensure secure storage and management of feedback data across departments.
Monitor progress on feedback initiatives to ensure internal alignment.
Promote data privacy best practices in team discussions and knowledge-sharing sessions.
Establish standardized processes for feedback analysis and reporting.
Share key insights with internal stakeholders to drive improvements in operations.
Translate customer feedback into actionable insights to improve services and products.
Ensure feedback insights reflect customer expectations and preferences.
Prepare detailed reports and presentations for senior stakeholders.
Facilitate discussions on feedback-driven initiatives and align with stakeholder priorities.
Ensure stakeholders understand and value customer feedback insights.
The Job Requirements
Education:
First degree in any relevant discipline
Fluent in English
Experience:
3 - 7 years of experience, which includes:
Proficiency in advanced survey design and execution
Experience with analytics tools like Power BI, Tableau, and Excel
Strong problem-solving skills to address feedback-related challenges
Proven ability to work collaboratively with cross-functional teams
Knowledge of customer service principles and feedback impact
Strong presentation and communication skills for stakeholder engagement
Experience in implementing feedback-driven changes within an organization
Familiarity with data privacy laws and secure data handling practices
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