Job Title: Customer Service Delivery Officer at Sigma
Date Posted: 6th August, 2025.
Expiry Date: N/A
About the Job
We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth, efficient operations. This role requires a candidate who can act as the liaison between the sales department, clients, and other stakeholders—ensuring consistent and high-quality service delivery that strengthens client satisfaction and company growth.
Your Job Description
Coordinate the sales team by managing schedules, maintaining documentation, and facilitating communication.
Ensure all sales-related materials and equipment are adequately available and functional.
Provide after-sales support and respond to client inquiries and complaints promptly and professionally.
Maintain accurate records of financial and non-financial data and prepare relevant reports.
Process customer orders with precision and in a timely manner.
Notify clients of any changes, delays, or problems and offer appropriate solutions.
Monitor team performance, identify process gaps, and recommend improvements.
The Job Requirements
B.Sc./BA in Business Administration or a related field (certification in Sales or Marketing is an added advantage).
Proven experience as a project administrator or coordinator in the Information Technology or Services sector.
Strong technical background with understanding of software development or web technologies is a plus.
Proficiency in Microsoft Office Suite and CRM tools.
Excellent organizational and multitasking skills with strong attention to detail.
Solid verbal and written communication skills in English.
A team player with high levels of responsibility, problem-solving capabilities, and professionalism.
💡
Career Tip of the Day: Don’t Let Failure Stop You!
Every successful person you admire today once faced rejection or failure. Don't give up because of one missed opportunity or a few rejections. Each “No” brings you closer to the right “Yes.” Stay consistent, keep learning, and keep applying — your breakthrough is around the corner.
✅
Remember:
Failure is not the end, it's a lesson.
Keep building your skills every day.
Stay positive — persistence always wins.
Your dream job is out there. Believe in yourself and never stop trying!