Head, Branch Operations - Kaduna at Optimus Bank Limited
Job Title: Head, Branch Operations - Kaduna at Optimus Bank Limited
Date Posted: 20th August, 2025.
Expiry Date: N/A
About Optimus Bank Limited
Built with a bold ambition of offering optimum banking experiences to millions of customers globally, Optimus Bank is a digital-driven financial services platform for your specific personal, corporate, and business financial needs.
Your Job Description
Ensure effective administration of the cash management and vault access control
Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
Regular review of reports and internal ledgers.
Ensure all possible failure points/lapses in branch operations are identified and resolved.
Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
Ensure prompt rendition of all required regulatory and internal reports.
Business office staff supervision and coordination
Availing branch-wide transaction approval
Customer service benchmarking standards maintenance
Customer complaints management
Ensure adequate training for all staff
Coordination of bank-wide cash management unit
Proofs preparation and transactions reconciliation
Regulatory compliance and monitoring
Builds customers’ interest in the bank’s products and services
Drive digital adoption in line with the bank’s strategy
The Job Requirements
Education/Qualification: A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience: Minimum of 5 years’ banking experience in Branch Operations.
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