The Solution Sales Senior Specialist will manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell, and retention across the portfolio. They will originate new TTS sales for clients, cross-sell TTS products and services to deepen wallet penetration, drive revenue realization and expansion, and enhance customer satisfaction through quality service delivery.
Responsibilities
Primary global or regional point of contact and accountability for TTS sales origination and related activities to clients.
Act as a trusted advisor for TTS solutions provided to clients and ensure overall client satisfaction.
Grow the TTS P&L of clients and oversee the sales process from origination to revenue realization.
Manage and drive the deal team while working closely with Relationship Managers, TTS Product, Client Delivery, and O&T.
Ensure consistent, professional delivery of client management disciplines such as account planning, call reporting, lead generation, pipeline management, implementation acceleration, and TTS relationship reviews.
Cultivate client contacts in key buying centers that influence the client’s TTS-related wallet.
Identify client goals and financial needs that can be addressed through the TTS platform.
Identify new deal opportunities across TTS product sets and geographies, including multi-product requirements.
Develop and maintain market knowledge through conferences and staying updated on market trends affecting clients.
Manage and drive global/regional teams for each account.
Champion multi-product and/or cross-regional solutions and pricing through the deal review process.
Ensure effective global team communication (e.g., call reports, CRM, emails).
Drive overall client satisfaction with the TTS platform and build customer loyalty.
Respond to customer escalations for operational/customer service issues, including complex or cross-geography issues.
Build a culture of responsible finance, good governance, supervision, expense discipline, and ethics.
Assess risk/reward of transactions when making business decisions, ensuring proper consideration for the firm’s reputation.
Adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services.
Ensure compliance with applicable laws, rules, and regulations, and escalate, manage, and report control issues transparently.
Qualifications
Accounting background with good aptitude.
In-depth knowledge of regulations, market practices, and bank operations.
Strong analytical and problem-solving skills.
Bachelor's degree, preferably in business, accounting, or finance.
15 years post-graduation experience, including at least 10 years in the banking industry and at least 2 years at the Assistant General Manager grade.
Mandatory working experience in at least three major areas of banking operations.
Master’s degree is an added advantage.
Fluent in English.
Skills
Attention to detail.
Strong controls and execution skills.
Excellent verbal and written communication skills.