Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC

Job Title: Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC

Date Posted: 23rd August, 2025.

Expiry Date: N/A

About Stanbic IBTC

Stanbic IBTC is a Nigerian financial institution offering a wide range of services including banking, investment banking, pension, wealth management, and more. It's a leading provider of financial services in Nigeria, with a strong presence in both personal and business banking. The company is known for its diverse range of products and its commitment to driving Nigeria's growth.

Your Job Description

To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

The Job Requirements

  • Qualifications
    • B.Sc in Social Science or related field.
    • Masters and Professional certifications can be an added advantage.
  • Experience
    • Mandarin speaking.
    • 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk - Service, Support, Project Implementation and Management.
    • Experience in telecommunications Support.
    • Understanding of Stanbic IBTC’s products and services.
    • Conceptual and practical knowledge of credit procedures, policies, and standards.
    • Computer literacy, particularly with Microsoft Word, Excel and PowerPoint.

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Remember:

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Method of Application: Click on this link to get detailed information and apply