Officer, Client Service at Stanbic IBTC

Job Title: Officer, Client Service at Stanbic IBTC

Date Posted: 10th December, 2025.

Expiry Date: N/A

About the Job

To assist clients with their service requests, complaints and queries in order to deliver a positive client experience.

Your Job Description

Key Responsibilities

Attend to telephonic queries regarding cheque books.
Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
Issue off-cycle statements at customers’ request, apply appropriate charges, and maintain records of all source instructions.
Identify cross-selling and migration opportunities, sell products and services reactively, and participate in tactical sales and marketing activities as required.
Attend to the posting of all value transactions within own level of authority and advise the Team Leader Frontline Support to verify all posted value transactions.
Process Cash Transfer (CT) instructions according to established policy, complete the Customer Complaints Register, obtain relevant source documents where applicable, and log completed customer complaints daily in the appropriate Remedy Application.

The Job Requirements

Qualifications

Minimum of First Degree.

Experience Required

1–2 years of experience with the bank’s products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.