Officer, Client Service at Stanbic IBTC Pension Managers

Job Title: Officer, Client Service at Stanbic IBTC Pension Managers

Date Posted: 10th December, 2025.

Expiry Date: N/A

About the Job

Job Overview

Business Segment: Insurance & Asset Management
Location: NG, LA, Lagos, Walter Carrington Crescent
Job Type: Full-time
Job Ref ID: 80445519A-0001
Date Posted: 12/8/2025

Your Job Description

The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He/she is expected to maintain a high level of integrity and ethical standards. Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM). The Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Client Service Officer is expected to proactively and reactively enlighten customers about the group products.