Banker, Personal at Stanbic IBTC

Job Title: Banker, Personal at Stanbic IBTC

Date Posted: 4th December, 2025.

Expiry Date: N/A

About the Job

To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Your Job Description

Key Responsibilities

Conduct a needs analysis with all new and existing customers to ensure identified product opportunities appropriately meet customer needs and priorities.
Proactively identify cross-sell opportunities within the assigned customer portfolio to maximize lifecycle value.
Proactively manage the customer portfolio to maximize revenue for the Bank (fees, margins, and sales), minimize costs and risks, and preserve strong long-term customer relationships.
Establish, build, and strengthen customer relationships based on mutual respect to improve retention and generate positive word-of-mouth referrals.
Ensure customers remain well informed about lending application procedures (vehicle finance, home loans, overdrafts, credit cards, personal loans), credit maintenance processes (annual reviews), and appropriate account conduct expectations (minimum balances, debit orders, cheque provisions).