Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC

Job Title: Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC

Date Posted: 4th December, 2025.

Expiry Date: N/A

About the Job

Business Segment: Business & Commercial Banking

Location: NG, LA, Lagos, Ilupeju Industrial Avenue

Job Type: Full-time

Job Ref ID: 80442638A-0001

Your Job Description

Job Description

To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.

This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

The Job Requirements

Qualifications

  • B.Sc in Social Science or related field.
  • Masters and Professional certifications can be an added advantage.

Experience:

  • Mandarin speaking.
  • 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk - Service, Support, Project Implementation and management.
  • Experience in telecommunications Support.
  • Understanding of Stanbic IBTC’s products and services.
  • Conceptual and practical knowledge of credit procedures, policies, and standards.
  • Computer literacy, particularly with Microsoft Word, Excel and Power Point.

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Convincing People
  • Exploring Possibilities

Technical Competencies:

  • Banking Process & Procedures
  • Customer Understanding (Consumer Banking)
  • Product Knowledge (Consumer Banking)
  • Active Listening
  • Query Resolution

Method of Application: Click on this link to get detailed information and apply

Similar Jobs

Research Analyst at RMB Nigeria

ACCOUNTANT ASSISTANT at FMN HOLDINGS LIMITED

Senior Finance Personnel at NoemDek

Accounting Clerk at TON Corporate Services

Treasury Analyst at Olam Group

Officer, Client Service at Stanbic IBTC Pension Managers

Officer, Client Service at Stanbic IBTC

Relationship Manager, Commercial Banking Division at Access Bank

Team Lead, Product Control at First Bank

Team Lead, Revenue Assurance at First Bank

Unit Head Tax, Fixed Asset & Insurance at First Bank

GL Accounts Review Officer at First Bank

Recovery Officer (Lagos) at First Bank

Recovery Officer (South-South) at First Bank

Recovery Officer (North) at First Bank

Recovery Officer (South-East) at First Bank

BUSINESS CONTINUITY OFFICER (FIXED TERM) at FMN Holdings Ltd

Tax and Financial Auditor at Choice Talents NG

ISO Auditor at Choice Talents NG

Auditor, IT at Stanbic IBTC