Job Title: Infrastructure & Cloud Engineer at Oilserv Group
Date Posted: 19th January, 2026.
Expiry Date: N/A
About the Job
The Infrastructure & Cloud Supervisor is responsible for the day-to-day supervision, administration, and operational support of Oilserv Group’s ICT infrastructure. This role spans cloud platforms (AWS and Microsoft Azure), on‑premise physical servers, enterprise networks, and SAP technical environments. The role ensures high availability, security, and performance of infrastructure services, provides first-level SAP BASIS support, and supports service delivery objectives defined by the Service Level Coordinator.
Your Job Description
Job Details
Cloud & Infrastructure Operations
Administer and monitor AWS and Microsoft Azure cloud environments, ensuring availability, performance, and cost efficiency.
Manage SAP Cloud servers, including system availability, OS-level checks, backups, and coordination with SAP BASIS specialists for escalated issues.
Supervise physical servers (compute, storage, and virtualization) to ensure proper maintenance, patching, and lifecycle management.
Perform routine system health checks, capacity monitoring, and performance tuning across cloud and on-premise environments.
Network & Systems Management
Manage enterprise network infrastructure including LAN, WAN, Wi-Fi, VPN, firewalls, switches, and routers.
Ensure network security, segmentation, access control, and high availability across all locations.
Troubleshoot network and server incidents and coordinate resolution within agreed service levels.
Support disaster recovery, backup, and restoration processes for infrastructure systems.
SAP Technical Support (First-Level BASIS)
Provide first-level SAP BASIS support, including:
SAP user creation, modification, and deactivation.
Role and authorization assignment based on approved requests.
Basic system monitoring (SAP services, work processes, and system availability).
Escalation of complex SAP BASIS issues to the SAP BASIS Administrator or external support partners as required.
Support for compliance with SAP security and access control policies.
Service Support & Incident Management
Act as a key escalation point for infrastructure-related service incidents.
Support the Service Level Coordinator in meeting SLAs and OLAs.
Document incidents, root causes, and resolutions in line with ICT service management processes.
Support change implementation activities for approved infrastructure and SAP changes.
Security & Compliance
Ensure infrastructure security through access controls, patching, monitoring, and adherence to ICT security policies.
Support vulnerability management and remediation across cloud, network, and server environments.
Report and support investigation of ICT security incidents.
Documentation & Continuous Improvement
Maintain accurate technical documentation, diagrams, and standard operating procedures.
Contribute to internal knowledge bases and operational runbooks.
Identify opportunities to improve infrastructure reliability, automation, and cost optimization.
Leadership
Supervise junior technical staff and assigned service support resources.
Ensure team members understand responsibilities, performance expectations, and service delivery targets.
Support skills development through coaching, mentoring, and on-the-job training.
Promote collaboration, accountability, and adherence to ICT standards.
The Job Requirements
Requirements
Bachelor’s degree in Computer Science, Engineering, or a related discipline.