Job Title: MANAGER, IT QUALITY ASSURANCE at Flour Mills of Nigeria Plc
Date Posted: 4th June, 2026.
Expiry Date: N/A
About the Job
To develop, implement, and maintain a robust quality assurance framework for IT systems and services, ensuring reliability, efficiency, and alignment with business and user requirements while driving continuous improvement and defect reduction.
Your Job Description
THE JOB
- Ensures that processes and practices are aligned across teams and providers to operate effectively and efficiently
- Engages with senior stakeholders to secure commitment and resources needed for effective acceptance testing
- Validates systems, products or services against user experience goals, metrics and targets
- Collaborates with internal and external partners to facilitate an effective evaluation of systems, products and services
- Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective
- Tests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained
- Leads an effective Change Control process
- Implements and monitors effective and efficient quality document management processes for timely processing of document changes and distribution of quality information
- Develops and implements quality assurance problem reporting processes and systems
The Job Requirements
The Person Must
- Have strong leadership and stakeholder management skills.
- Be highly detail-oriented with strong analytical ability.
- Demonstrate structured problem-solving and decision-making skills.
- Possess excellent communication and collaboration skills.
Qualification
- Minimum of B.Sc. / B.Eng. in Computer Science, Engineering, or related field.
- ITIL Foundation certification (mandatory).
- Professional certifications such as CMSQ or COBIT (added advantage).
Experience
- Minimum of 10 years’ relevant experience in IT/Quality Assurance, with at least 1–3 years in a supervisory or leadership role.
- Prior experience as an individual contributor in QA is an added advantage.
- Experience in ERP solutions, specifically MS D365 F&O, is an added advantage.