Information, Counselling and Legal Assistance (ICLA) Digital Coordinator at Norwegian Refugee Council

Job Title: Information, Counselling and Legal Assistance (ICLA) Digital Coordinator at Norwegian Refugee Council

Date Posted: 19th December, 2025.

Expiry Date: 12/29/2025, 01:00 AM

About the Job

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Information, Counselling and Legal Assistance (ICLA) Digital Coordinator to join our team in Abuja, FCT.  The ICLA Digital Coordinator will be responsible for the implementation of Kobli in Nigeria and management of ICLA database.

Your Job Description

Specific Responsibilities

Support deployment and implementation of Kobli’s Legal Case Management system (LCM) in close collaboration with ICLA country programme and Global ICLA Digital team.
Support deployment, implementation, and ongoing administration of the LCM system, including system maintenance, troubleshooting, and capacity building for ICLA teams.
Contribute to project learning and the knowledge base.
Support the standardisation of ICLA programming by ensuring LCM workflows, service definitions, and reporting structures are aligned at CO level and, where possible, with global ICLA guidance.
Coordinate with Global ICLA team to ensure alignment with global digital strategies, priorities, and plans for the project.

Legal Case Management (LCM) Database

Maintain accurate user records and hierarchies and regularly review, update, and report on access permissions.
Configure and maintain intake forms and case management workflows, including updates, custom forms, and requested modifications.
Create and update project records, indicators (including custom ones), taxonomy elements, and service profiles to ensure alignment with ICLA activities and reporting needs.
Maintain core reference datasets including organisational units, administrative locations, nationalities, and coding structures to support standardisation and data integrity.
Support configuration and optimisation of reporting, analytics, and dashboard modules (including GORS and custom reports) to enable effective data use and learning.

Deployment and Implementation of LCM

Lead and monitor LCM deployment and implementation, documenting system gaps, bugs, and user experience challenges to ensure functionality and relevance.
Coordinate with the Global ICLA team on system improvements, including troubleshooting, enhancement requests, testing new features, and participation in LCM coordination meetings.
Participate in regular system improvement and coordination meetings, providing feedback and contributing to decisions on upgrades and implementation progress.

Capacity Building and Field Support

Lead capacity building for LCM users, including onboarding, refresher trainings, and ongoing follow-up.
Inform staff of changes and enhancements based on the released timeline.
Establish a feedback loop with ICLA teams to continuously gather and document field insights and ensure participation.
Work with the ICLA Specialist or Project Manager to analyse feedback for iterative system improvements.
Conduct regular monitoring and quality checks of entered data and address discrepancies with relevant staff, including duplication checks.
Contribute to the design and development of monitoring tools to evaluate LCM effectiveness, in coordination with the Global ICLA team.
Oversee compliance with country and organisational policies on data protection.

Reporting & Coordination

Support the ICLA Specialist by contributing to donor reports, internal reports, and strategic documents.

The Job Requirements

Generic professional competencies:

University degree in Information Management, Computer Science, Social Sciences, Law, or a related field.
Minimum of 2–3 years of experience working with digital information systems, case management tools, or IM platforms.
Experience within humanitarian or displacement contexts is an asset.
Strong reporting, analytical, and data interpretation skills.
Demonstrated results aligned with the responsibilities of this position.
Awareness of own leadership strengths, style, and development areas.

Context / Specific skills, knowledge and experience:

Knowledge of the context in north-east Nigeria.
Knowledge of the legal and digital infrastructure in Nigeria.
Fluency in English is required.
Hausa and other local languages is an added advantage.
Proven track-record with enabling access for legal aid programme.
Tech savvy and digital expertise.

What’s in it for you?

Join a work culture that empowers every employee to share ideas and take responsibility. At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

Learn on the job:

NRC's collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise quality work and the competency development of their staff.

This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, and offering learning and development programmes.

Additional Information:

Duty Stations: Abuja, FCT, Nigeria.
Duration of contract: 12 Months (Renewable).
Grade Level: Grade 7 in NRC's grading structure.
Reporting line: ICLA Specialist.
Travel: 20%.

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels.

This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply.

Method of Application: Click on this link to get detailed information and apply