Core Banking (FCUBS Application Support) at Access Bank

Job Title: Core Banking (FCUBS Application Support) at Access Bank

Responsible for providing technical and functional support for the Oracle FLEXCUBE
Universal Banking System (FCUBS), ensuring smooth execution of End-of-Day (EOD) and End-of-Month (EOM) operations.
Incident resolution, system monitoring, and proactive maintenance to ensure 24/7 availability and integrity of core banking services.

Provide Level Two support for FCUBS application modules, ensuring timely resolution of user issues and system incidents.
Monitor, manage, and execute End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) batch processes, ensuring successful completion and proper exception reporting.
Troubleshoot and resolve EOD aborts, batch failures, and interface errors (e.g. Payments, GL, CIF, Loans, Deposits).
Collaborate with database administrators, system engineers, and vendor teams (Oracle) to analyze logs, resolve defects, test, and apply patches.
Review and validate daily transaction postings to ensure data accuracy and compliance with operational standards.
Perform core banking configuration, parameterization, and deployment of approved system changes.
Support integration between FCUBS and external channels such as Internet Banking, Mobile Banking, USSD, and Payment Switches.
Document root-cause analyses, maintain standard operating procedures (SOPs), and generate performance and availability reports.
Participate in disaster recovery (DR) drills and system upgrade activities.
Ensure adherence to ITIL processes for incident, problem, and change management.
Provide user training and post-implementation support when required.
Monitor service levels of core and related platforms and initiate improvement actions for under-performing areas in line with agreed SLAs.

Key Skills & Competencies

Background knowledge of Oracle FLEXCUBE (FCUBS) and core modules (CASA, Loans, TD, GL, ST, etc.); reconciliation experience is an advantage
Background knowledge of Oracle SQL and/or PL/SQL for data extraction and issue diagnosis
Fast learner in a fast-paced setting
Excellent problem-solving, analytical, and communication skills
Willingness to learn and self-develop
Ability to work under pressure
Excellent team player

Educational & Professional Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Oracle SQL, ITIL Foundation, or related certifications are an added advantage
Good knowledge of the Flexcube application will be an added advantage