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Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC Bank

Job Title: Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC Bank

Date Posted: 6th January, 2026.

Expiry Date: N/A

About the Job

Job Overview
  • Business Segment: Business & Commercial Banking
  • Location:NG, LA, Lagos, Ilupeju Industrial Avenue
  • Job Type: Full-time
  • Job Ref ID:80442638A-0001

Your Job Description

  • To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
  • This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

The Job Requirements

Qualifications
  • B.Sc. in Social Science or a related field
  • Master’s degree and professional certifications will be an added advantage

Experience:

  • Mandarin speaking
  • 1–3 years of experience in operations, channel management, call centre, helpdesk service, support, project implementation, and management
  • Experience in telecommunications support
  • Understanding of Stanbic IBTC’s products and services
  • Conceptual and practical knowledge of credit procedures, policies, and standards
  • Computer literacy, particularly with Microsoft Word, Excel, and PowerPoint
Additional Information

Behavioural Competencies:

  • Adopting practical approaches
  • Articulating information
  • Challenging ideas
  • Convincing people
  • Exploring possibilities

Technical Competencies:

  • Banking process and procedures
  • Customer understanding (Consumer Banking)
  • Product knowledge (Consumer Banking)
  • Active listening
  • Query resolution

Method of Application: Click on this link to get detailed information and apply

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