Relationship Officer at Alan & Grant

Job Title: Relationship Officer at Alan & Grant

Date Posted: 7th May, 2026.

Expiry Date: N/A

About the Job

The role focuses on proactive sales, referral development, cross-selling, digital channel adoption and portfolio quality. The job holder drives deposit mobilisation and income generation through targeted campaigns, relationship management and market development while ensuring compliance with KYC, AML/CFT and internal policies.

Your Job Description

Key Responsibilities

Deposit Mobilisation and Sales

Achieve growth across KPIs: liability mobilisation, CASA and fixed deposits, new funded accounts, income generation, and e-banking product adoption.
Actively seek new sales opportunities through cold calling, networking, referrals, merchant and payroll initiatives, and community outreach.

Account Opening and Onboarding

Open and convert funded accounts; ensure KYC/AML documentation is complete and accurate before funding.
Explain product features, fees, and benefits; onboard customers to digital channels (mobile, USSD, internet banking) to increase transactional volumes.

Customer Relationship Management

Build and maintain strong relationships with retail and small business customers; conduct periodic account reviews and needs assessments.
Cross-sell and bundle products (standing orders, payroll solutions, e-wallets) to deepen wallet share.

Portfolio and Risk Management

Maintain a healthy portfolio and deposit mix; monitor account activity and retention.
Identify potential credit or lending opportunities and refer qualified prospects to the credit team; support documentation but do not own collections unless assigned.

Market Intelligence and Product Development

Monitor competition and gather marketplace information on pricing, products, and promotions.
Recommend changes to products, services, or processes based on market feedback and performance results.

The Job Requirements

Requirements

3–5 years of experience in retail banking, microfinance, or a customer-facing sales role with demonstrable deposit mobilisation or business development results preferred.
HND/BSc in Business, Finance, Social Science, or a related field.
Microfinance certification or relevant banking training is an advantage.
Strong sales, negotiation, and relationship management skills focused on deposit products.
Proficiency with the bank’s core systems and Microsoft Office.
Excellent verbal and written communication skills.

Method of Application: Click on this link to get detailed information and apply